Cisco Partner Operations Manager 

Costa Rica, San José 

681302597

If you're passionate about problem-solving, process optimization, and delivering an exceptional partner experience, we’d love to have you on our team!

• Client Centricity - Build strong partnerships with Clients to understand their personas, business priorities, goals and operational top of mind .
• Experience Design – Develop Ops Plan for Clients which tie to Client goals with operational goals to drive improvement towards Client productivity, profitability andexperience.
• Problem Identification and Solution adoption -Identify and log operational problems (process, policy & capability) to drive simplification, automation, productivity and experience; drive awareness and adoption of solutions andenhancements. Responsible for managing escalations and performing root cause analysis across all Q2C cycles and being accountable for driving resolution on behalf of sales and partners.
• Communication Framework - Inform, educate and engage Clients on operations processes and changes across commerce and transformation.
• Metrics that Matter - Measure performance through key outcome metrics and review progress through quarterly operational reviews

• 3-5 years of experiencein Partner Business Services. Demonstrating successful management of partner accounts or projects annually.
• Must have Microsoft Office experience- especially Excel, Pivots Data mining.
• Knowledge in any of the following programming tools: CCW - Cisco Commerce Workspace; PSS - Partner Self Service; CPR - Central Profile Repository User Look Up; Connect Dots; PXP - Partner Experience Platform
• Ability to analyze trends and leverage analytics for problem identification and field problem articulation

• Ability to work cross-functionally inside and outside of Commerce & Lifecycle Operations
• Strong communication and relationship skills
• Accountability for client/collaborator experience and operational performance
• Deep operational knowledge (processes, policies, capabilities, Cisco organization and x-functional teams alignment)