Partner with function level business management teams to ensure alignment of business goals & drive collaboration across critical ops function and partners (HR, Finance, WFM)
Communicate business knowledge, product knowledge, and requirements to business and internal support functions
Assist leadership and stakeholders with developing projects, determining strategies, and defining/providing metrics
Prepare materials, record minutes, and follow-up as needed on items for business committees and/ or regular business meetings
Seek out sources, track, consolidate and analyze ad-hoc and regular business requests
Drive implementation of business-driven projects across functions, working closely with relevant senior leadership
Provide input into and recommend technology changes, process improvements and control framework enhancements
Advance organization/people strategy goals including communications strategy, talent strategy, and employee engagement initiatives
Executive Scorecard Management, identify critical scorecard metrics and targets, reporting results monthly including supporting commentary and insights analysis
Headcount management – manages requisition process approvals and resource forecasting
Drive productivity/ cost savings initiatives in partnership with the senior management team
Assisting with ad hoc projects
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
6-10 years experience
Must be extremely organized, motivated and a self-starter
Ability to prioritize is key as is ability to juggle several tasks at once
Must work well under pressure whilst, enthusiastic, hard-working and positive
Desire to improve processes
Excellent oral and written communication skills and ability to facilitate discussions
Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
Team player and relationship management skills
Ability to work under pressure and manage tight deadlines
Ability to learn/understand some technical implications of system design
Willingness to ask questions, challenge the process and seek out answers
Ability to work independently, multi-task, and take ownership of various parts of a project or initiative