דרושים Technical Support Engineer L5 - Data Platform Big / Analytics ב-Netflix ב-United States, California

In this role, you will:

• Design and develop systems and reusable frameworks for the full cycle of ML/AI R&D in the multimedia domain, including data processing, efficient distributed model training with GPUs, and deploying models into creator workflows and production systems.

• Collaborate cross-functionally with research scientists, product managers, and creative and business partners to define and prioritize system requirements.

• Work closely with ML/CV/Graphics researchers and Studio teams to productionize algorithms and models, and efficiently run human-in-the-loop inference tasks.

• Participate in model development and propose scalable designs.

• Champion and facilitate software engineering best practices within the team.

About you:

• Proven experience in software engineering within a production environment, including proficiency in object-oriented programming (Python, Java, or C++), CI/CD, etc.

• Familiarity with ML, CV, GenAI, and/or graphics pipelines, and experience with distributed data processing systems.

• Proficient in cloud infrastructure, including S3, Docker containers.

• Basic understanding of (multi) GPU training and inference for debugging and performance assessment, and CUDA runtime.

• Passionate about transforming ideas into products and enhancing user experience.

• Excellent communication and interpersonal skills, with a strong ability to navigate ambiguity.

Bonus experience:

• Experience building end-to-end multimedia systems and algorithms.

• Deep experience with AWS and understanding of FSx.

• Proficiency with deep learning frameworks such as PyTorch and TensorFlow.

• Experience in the content creation domain, such as visual effects or animation.

• Familiarity with generative models and tools, such as diffusion-based models and ComfyUI.

• Knowledge of graphics and VFX tools and/or game engines, such as Unreal, Houdini, or Nuke.

$150,000 - $750,000

• Design and build scalable infrastructure solutions to enable reliable and secure access to source code, build artifacts and continuous integration.

• Develop software solutions to integrate with existing infrastructure to enhance and extend existing capabilities.

• Evolve and improve logging, monitoring, tracing, alerting and dashboarding tools to enable improved insight into our infrastructure.

• Collaborate with various other Platform teams to ensure their systems can integrate with the development infrastructure.

• Automate the deployment and upgrading of third-party solutions in order to keep them up-to-date seamlessly.

• Support customers with a variety of source control, build and environment needs.

• Support cross-organization critical change campaigns across a wide variety of source code repositories.

• Engage with vendors on license management and support issues and deliver feedback on product improvements to increase Netflix developer productivity.

• Participate in product reviews and team meetings, providing technical insight. Help scope, estimate, and prioritize between conflicting needs.

• Evaluate new technologies and approaches to streamline and improve our rapid application development tooling and conventions.

• Develop and execute disaster recovery planning and preparedness.

• Work with our security team on long-term security initiatives and promptly respond to security incidents.

• Regularly learn new systems and tools as the Netflix platform and ecosystem evolve.

• Participate in our on-call rotation and contribute to incident reviews.
  

• You are self-driven and highly motivated to deliver top-tier solutions with minimal guidance. You also recognize when you're wrong, learning from your mistakes and moving past them.

• You look beyond short-term fixes in favor of long-term solutions, make wise decisions despite ambiguity, and use data to inform your intuition.

• You enjoy collaborating and pairing with engineers to understand what they want, figure out what they really need, and finally, what we should build.

• You strive to embrace best practices and are always searching for opportunities to continually improve.
  

• You have experience operating third-party software at scale on a major cloud platform such as AWS, GCP, or Azure.

• You have experience with programming languages like Java, Python or Golang.

• You are comfortable scripting solutions using languages like Python or Bash.

• You have experience operating source control management systems in a cloud environment, like GitHub Enterprise Server (GHES) or Atlassian Bitbucket.

• You have experience operating an artifact management system like JFrog Artifactory in a cloud environment like AWS.

• You have experience with monitoring and alerting systems and how to integrate them with existing solutions.

• You are experienced with relational and non-relational data stores.

Our culture is unique, and we live by our values, so it’s worth learning more about

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000- $720,000.

| RESPONSIBILITIES

• Act as a high-responsibility service owner for a broad range of enterprise applications

• Relentlessly pursue improvements, with a keen eye for how engineering solutions reduce toil and eliminate manual tasks

• Design, implement, and maintain scalable and reliable infrastructure to support our services

• Develop, test, and deploy API integrations with other platforms and web services

• Implement and improve monitoring and alerting systems to proactively identify and address potential issues

• Partner closely with our Product Management and Netflix Technology Experience teams to identify support-enabling tools (i.e. self-service tools to help our Support teams scale)

• Administer, manage, and configure a variety of internal tools and SaaS applications such as Google Workspace, Slack, and Zendesk

• Partner with existing internal customer teams to assess opportunities for improvement, workflow efficiencies, and engineering solutions

| WE VALUE

• Strong problem-solving skills and the ability to make data-driven decisions

• Passion for engineering principles and developing tools and applications for impact with high quality

• Ability to thrive in a dynamic environment where needs shift and clearly articulate priorities and critical outcomes to your team

• Demonstrated sound judgment by taking a strategic approach to solving technical problems with a holistic view of the business impact

• Collaboration and continuous improvement are fundamental to growing the team’s impact over time

• A desire to learn and readiness to mentor others both within and outside of the team

| SKILLS AND EXPERIENCE

• 5+ years of experience as a Systems Engineer or in a similar role

• Strong scripting and programming skills (Python, Go, Java or JavaScript/)

• Expertise administering and developing solutions for enterprise software platforms like Slack & Google Workspace

• Experience with cloud platforms like AWS, microservices architecture

• Experience with low-code/no-code development platforms like Workato and Okta Workflows

• Experience with incident management and response

• Experience with employee onboarding and offboarding workflows

• Excellent communication & collaboration skills and a continuous improvement mindset

• Proven ability to cultivate relationships through influence

• Proven ability to assess complex issues and implement effective solutions

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $700,000.

Job is open for no less than 7 days and will be removed when the position is filled.

Responsibilities

• Lead the team designing and deploying our broadcast infrastructure and broadcast operations centers.

• Collaborate with Broadcast Operations, Broadcast Systems, Production, and partners to support live broadcasts.

• Evaluate and guide decisions on IP and new technologies, including cloud and remote productions.

• Develop detailed technical documentation, including schematics, system designs, and user manuals.

• Manage project budgets, cost estimates, and timelines while overseeing multiple projects.

• Maintain production and technical infrastructures, including equipment, content management, and communication systems.

• Experience in reviewing and managing contracts with third-party providers to ensure deliverables

• Design, commission, and implement AV systems, integrating cutting-edge technologies to enhance performance.

• Build and maintain strong relationships with vendors, stakeholders, and partners to ensure effective collaboration and the success of Netflix's live projects, including managing broadcast, master control, and distribution needs.

• Ability to analyze and evaluate vendor proposals and pricing structures to ensure alignment with Netflix's financial objectives.

• Represent Netflix in live production-focused partnerships, fostering productive relationships to support project success and drive new developments. Able to design SLA and partnership strategies.

• Strong negotiation skills to secure favorable terms that align with Netflix's goals and budget constraints. Ability to advocate effectively for Netflix's interests while maintaining positive vendor relationships.

• Act as the escalation point for live event technical issues, supporting high-profile events.

• Identify opportunities for technical and operational efficiencies throughout the broadcast airchain, pursuing solutions from the discovery and project planning phases through to implementation. Evaluate and guide decisions on IP and new technologies, including cloud and remote productions.

• Be able to work with flexible hours based on the live events schedule.

• Some travel will be required to support Netflix’s live technical systems and live events, including weekends and holidays.

Qualifications

• 10+ years of experience in management or supervisory roles in Broadcast Engineering.

• Proven experience in designing and maintaining IP-based and virtualized workflows, facilities, and modern broadcast core technologies such as ST-2110 and NMOS, PTP, JPEG-XS, UHD and HDR workflows, SRT, AVC/HEVC, and Zixi.

• Advanced knowledge of networking fundamentals and IP-based workflows.

• Experience with routing platforms for video, media workflow, video transport, and delivery.

• Understanding of ASI, Baseband video signal workflows, and SMPTE standards.

• Familiarity with transport mediums such as private fiber networks, WAN, Satellite, Cellular Bonding, LEO, etc.

• Deep expertise in broadcast workflow technology and concepts surrounding transmission and contribution feeds, routing, format validation and conversion, closed captioning, SCTE104/35, playout, record, storage, intercom, and monitoring, logging, and alerting strategies and solutions.

• Communicate clearly and effectively with a wide range of stakeholders, including end users, developers, engineers, and executives, both internally and externally.

• Successfully manage multiple long-term projects from start to finish, including coordination with third-party vendors.

• Possess excellent verbal and written communication skills.

• Work independently and think creatively to solve problems.

• Be willing to travel and work flexible hours, including shifts and weekends.

• Demonstrate strong problem-solving skills, with the ability to identify issues and implement effective solutions under pressure.

Nice-to-Have

• Ability to assemble and operate studio, post, and on-air production systems.

• Networking and broadcast industry certifications (CompTIA Network+, Arista/Cisco technology, SBE certifications, AVIXA CTS, etc)

• Expertise in AWS, command line operations (Linux/Windows), and open-source multimedia frameworks.

• Experience with cloud-based infrastructure

• Experience with at least one programming language (Java, Go, Python)

• Experience in Unix (or Unix-based systems), shell scripting, and good SQL knowledge

• Experience with web technologies and distributed systems with microservices architecture

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Operations, and others – to take the business to the next level;

• Work across all stages of the design process (user research, ideation, concept development, validation, workflow diagramming, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with PMs to craft systematic solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Advance the discipline of product design within the organization and with partners and clients.

• 5+ years of experience in enterprise software product design;

• Track record of designing and shipping enterprise experiences that have scaled to thousands of usersand had successful outcomes for global users and the business; Ideally in the areas of GenAI or Creative Tooling

• Ability to think at a high level about product strategy and articulate a vision;

• Ability to navigate ambiguity, and drive clarity that brings the user, technology, and business together into an actionable roadmap;

• Experience connecting the dots across the organization with other related initiatives across the company while driving collaboration;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping;

• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together;

• Mastery of Figma’s advanced features such as Autolayout, Variables, DevMode, Responsive Prototypes, etc;

• Experience collaborating with machine learning and data science teams to influence algo design from a user-centered lens

• Experience working with off-shore development teams and a point of view on how best to collaborate with them.

• At Netflix, all roles are expected to exemplify the

• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions;

• Effective English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders;

• Strong ability to think technically and collaborate seamlessly with engineers and data scientists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and machine learning platforms;

• Effective time management skills to balance project schedule with fast-paced deadlines;

• Strong conceptual thinking that balances user needs, business goals, and feasibility;

Pay Transparency

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top-of-market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000 - $515,000.

See more detail about our Benefits

Job is open for no less than 7 days and will be removed when the position is filled.

In this role, you will manage the intake, triage, communication, and escalation of all technical issues affecting Customer Support (CS) tools and technologies. You will collaborate closely with PSM Program Managers, CS Product Teams, CS Operations (CXO), Technical Research, and Engineering partners to manage the escalation lifecycle. Challenge the status quo by seeking opportunities to enhance reliability, partnering with the reliability and IT BPO program managers to prevent recurring issues rather than just fixing them. Additionally, you are responsible for providing administrative support for CS Tools user access needs. This position is crucial for ensuring that operations within the CS framework run smoothly and efficiently, particularly in maintaining and enhancing tool functionality and user experience.

• Manage the escalation lifecycle for all technical issues affecting users of Customer Service Tools and services. This includes issue discovery and validation, research, documentation, prioritization, and communication. Additionally, it involves advocating for fixes to engineering partners, third-party vendors, and the CS Product team, and validating the implemented fixes to ensure they effectively resolve the issues.

• Support CS Tools user access inquiries and group access policy management.

• Provide CS Operations teams with research support on BPO IT issues impacting agents and tooling.

• Support cross-functional stakeholders with CS Tools testing initiatives spanning new or updated product rollouts, CS Site onboarding, etc.

• Operate as a CS Tools subject matter expert for the CS organization.

• Manage support channel inquiries and ensure SLAs are met.

• Create and maintain runbooks and resource material pertaining to CS Tools support and user admin workflows.

• Flexibility in working hours to help meet the needs of the business.

• Participate in an oncall support rotation.

• Embody the

• 5+ years of relevant experience related to IT support, application support, technical troubleshooting, and issues research.

• A demonstrated proficiency working with Google Workspace, JIRA, Confluence, Kibana, Tableau, Zendesk, and other industry tooling.

• Experience supporting Customer Service target SaaS applications (CRM, CMS, CCaaS, etc).

• Effective communicator with stakeholders across all technical levels.

• Self-starter and fast learner who can work independently while using impeccable judgment.

• Exhibits a strong sense of curiosity and the initiative to explore unknowns and thrive in ambiguous situations.

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $50,000-$190,000.

What You Will Do:

• Partner with our Game stakeholders (e.g., Netflix Games Development team, Game Developers, Game Strategy, Planning & Analysis team) on advanced analytic initiatives (e.g., prediction modeling, causal inference, experimentation etc)

• Lead the design, analysis, and interpretation of causal inference or experimentation results that shape decision-making around Games at Netflix

• Proactively discover, curate and drive impactful projects supporting strategic decisions with stakeholders team

• Drive and implement high impact projects end to end

• Present your research and insights to key stakeholders

• Work with business stakeholders to connect analysis to key decisions that affect the business to influence and drive impact to the business

• Balance handling ad hoc requests while also driving larger projects forward

• Mentor junior DS on the team to direct technical directions and ensure technical excellence on the team

Who You Are:

• You have at least 2 years of experience working in the Games industry as a Data Scientist.

• At least 8 years of experience with a PhD degree in Statistics, Econometrics, Mathematics, Engineering or a relevant quantitative field or 10+ years of experience with a Master degree in those fields.

• You have strong influencing skills and help business leaders answer strategic questions by leveraging data

• You have deep statistical expertise utilized in analyzing observational data, statistical modeling and experimentation and proficient with commonly used machine learning techniques

• You have the ability to pinpoint the most significant business needs and lead data-driven projects to inform and support these decisions.

• You are comfortable working with large data sets and analyzing complex data with SQL and other tools such as Python or R

• You have strong business acumen on product innovations and excellent problem solving skills to translate business requirements to data science problems.

• You have a strong bias to action, delivering results quickly with iteration instead of waiting for perfection

• You are a fast learner and are comfortable with ambiguous requests.

• You have exceptional communication skills and can manage stakeholder priorities directly

• Willing to mentor junior data scientists on the team to accelerate team growth.

The overall market range for this role is typically $400,000 - $960,000

Job is open for no less than 7 days and will be removed when the position is filled.