GE HealthCare Product Service Sales-North 

Italy, Lombardy, Milan 

679103911

The Product Service Sales will be responsible for creating and winning sales opportunities for solutions/services in an assigned territory, or in a list of named accounts.
Specifically, she/he is responsible for Ultrasound solutions/services within a list of private accounts in Lombardia and the North of Italy. She/he will be the clinical and sales expert for assigned solutions/services, able to convey compelling value propositions, qualify the customer needs, develop and present solutions proposals and quotation.

Financial Performance:

• Order and Sales Targets: Responsible for achieving the Solutions/Service sales OP target for assigned accounts and/or territory. This includes working towards meeting or exceeding these targets.
• Pricing Compliance: Ensure pricing compliance for segment opportunities by adhering to established pricing guidelines and policies. This involves constant discussion with the segment leader about pricing structures and suggests any changes needed to remain competitive in the market while maintaining profitability.
• Forecasting: Accurately forecast orders and sales using the applicable sales funnel tools and reports. This includes analyzing historical data, market trends, and customer behavior to predict future sales performance.
• Performance Monitoring: Continuously monitor financial performance against targets, identifying any variances and implementing corrective actions as needed. This involves regular reporting and analysis to ensure transparency and accountability.
• Revenue Growth: Develop and implement strategies to drive revenue growth within the assigned territory/accounts. This includes identifying new business opportunities, expanding existing customer relationships, and optimizing sales processes.

Territory & Account Management:

• Program Development: Create comprehensive territory/account programs that include opportunity development and competitive strategies. This involves identifying potential growth areas and formulating plans to convert these opportunities.
• Relationship Building: Build and nurture strong business relationships within the assigned accounts/territory. Develop and implement account relationship plans to ensure long-term customer satisfaction and loyalty.
• Market Trend Analysis: Track and analyze market trends, including competitor data, to stay informed about market developments. Communicate these trends from the field to ensure the team is aware of the latest market dynamics.
• Customer Engagement: Engage with customers regularly to understand their needs, challenges, and feedback. Use this information to help the team to tailor solutions and services that meet their specific requirements.

Product & Market Expertise:

• Maintain up to date detailed knowledge of their solution/services.
• Be able to present and discuss the technology and clinical benefits in terms which are relevant to customers.
• Maintain up to date market and competitor knowledge related to their solutions/services.
• Develop their understanding of the customers changing clinical and/or operational issues and challenges.
• Differentiate assigned product offering during the various stages of the sales process, effectively using GE resources and approved product marketing and product promotion material to actively support the customer through their decision-making process towards a successful outcome for GE.

• Opportunity Identification and Creation:Identify and create new opportunities to grow the business. Work with sales leaders and sales account teams to keep the prospect funnel full.
• Sales Force Management: Create and maintain opportunities within Sales Force, ensuring all data is accurate and up-to-date. This includes tracking the progress of each opportunity and making necessary updates to reflect changes in status or customer requirements.
• Order and Configuration Quality: Take ownership of the quality of orders and configurations at the point of entry. This helps in minimizing errors and ensuring customer satisfaction.
• Delivery Estimation:Provide customers with delivery dates based on the company's delivery schedules.
• Customer Satisfaction: Focus on delivering high-quality service and support to ensure customer satisfaction. This includes timely and accurate order processing, clear communication with customers, and proactive problem-solving to address any issues that may arise.

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

• Complete all planned Quality & Compliance training within the defined deadlines
• Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Monitor and analyze customer feedback to continuously improve the solutions offered.

Required Qualifications:

• Technical High School Diploma or Bachelor’s Degree or some years of selling/promotion experience in a medical, healthcare or technical field (e.g. biomedical engineering, medical physicists)
• Ability to interface with both internal team members and external customers as part of solutions based sales approach
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills in local language as well as good command of English
• Fluency in Italian
• Excellent negotiation & closing skills
• Proficiency in using of Microsoft Office
• Willing to travel

Preferred Qualifications:

• Ability to energize, develop and build rapport at all levels within an organization
• Excellent organizational skills
• Strong presentation skills
• Knowledge of Ultrasound products and market
• Ability to provide first and second-level technical support to customers and to diagnose and resolve complex technical issues related to ULS products.

For this application we also evaluate candidates who meet the requirements set out in the art. 1 or belonging to the protected categories referred to in art. 18 of law 68/99

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