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Limitless High-tech career opportunities - Expoint

JPMorgan Transactions Specialist IV / 2nd shift
United States, Arizona, Tempe
679030344

31.08.2024

שיתוף

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job responsibilities

Ensure workload is completed as outlined in departmental procedures and policies
Understand portfolio and tools used to support client processing requirements
Provide training to new and existing employees
Interface with other operations departments to research and resolve inquiries
Make routine decisions and determining proper courses of action within the limits of standard policies and procedures
Participate in evaluations, coaching, and counseling sessions of front line associates
Participate on projects aimed at enhancing the customer experience as identified through escalation matters

Required qualifications, capabilities, and skills

Remittance Processing experience with proven ability to effectively lead a team
Ability to analyze and comprehend client’s standard operating procedures and instructions
Production environment focus around meeting deadlines and quotas
Keen sense of quality control and practices
Proven ability to lead in a production/operations environment
Strong written and verbal communication skills
Functional experience with MS Office, including Word, Excel, Access, and PowerPoint

Work Schedule: 2 pm - 10:30 pm

This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.

A Government Security Clearance may be required for this position. This includes, but is not limited to: