Bank Of America Treasury Client Service Advisor 

United Kingdom, England, Chester 

678751062

Responsibilities:

• You will support clients with all aspects of their treasury movements, managing expectations with regular updates.
• You will provide front line support, navigating all internal partnerships and activities throughout the enquiry.
• You will form client relationships through regular verbal communication, understanding our client’s business and priorities.
• You will provide advice to clients through analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
• You will tailor your service approach according to client needs to influence positive ‘client satisfaction’ survey responses.
• You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.
• You will leverage industry and product knowledge to deepen client relationships and mitigate risk.
• You will partner with internal teams such as Sales, Product, Operations, Technical Support and Fulfilment to provide a seamless delivery to the client.

What we are looking for

• You will have experience in client service or client facing roles.
• You will have effective verbal and written communication skills.
• You will have Influencing skills to provide a timely resolution for the client.

Skills that will help (optional):

• Experience gained within financial services or investment banking would be an advantage.
• An understanding of cash management and/or treasury products and clearings would be an advantage.
• Fluency in a major European language in addition to English would be an advantage.
• You will have an appetite to evolve and add to a continued excellence environment.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.