PNC Senior Learning & Development Manager - Retail 

United States, Pennsylvania, Pittsburgh 

678369044

As a leader within the Retail learning and development team you will:• Lead the charge: develop and execute an engaging, high impact training strategy for retail banking employees that aligns with our business goals.• Innovate and elevate: leverage digital learning, gamification, microlearning, and other modern techniques to enhance learning experiences.• Empower our teams: ensure retail employees have the knowledge, skills, and abilities to deliver exceptional client service and meet business objectives.• Collaborate and influence: partner with leadership, product teams, and stakeholders to identify training needs and create solutions that drive performance.• Measure and optimize: use data-driven insights to continuously improve training effectiveness and employee engagement.
What makes you a great fit:• A passion for innovation in learning – you think beyond PowerPoint and embrace new tools and techniques.• Strong leadership and communication skills, with executive presence and the ability to inspire and influence at all levels.• A results-driven mindset, with a knack for measuring success and optimizing learning strategies.• Experience with learning technologies, instructional design, learning vendor management, and blended learning approaches.• Proven experience in training program development and facilitation, preferably in retail bankingJob Description

• Manages all activities in support of training, education and staff development within the organization.
• Assessing staff learning requirements and developing learning programs to meet career development needs.
• Leading the planning and delivery of learning programs for technical and employee relations issues.
• Working with the training team to establish best practices for the delivery of learning programs.
• Directing the analysis and implementation of learning plans and strategies for the organization in order to maintain and improve effectiveness.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Competency-based Training and Development, Organizational Change Mgt, Partnering for Clients' Success, Training And Development, Training Programs ManagementRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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