Microsoft Support Planner 

United States 

678201758

Required/Minimum Qualifications

• 8+ years technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, or related experience
• OR Bachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, or related field AND 5+ years technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, or related experience.

Additional or Preferred Qualifications

• 7+ years call center experience.
• 5+ years sales, marketing, or product experience.
• Creative thinker with broad understanding of the developer audience needs and passion for seeking new approaches for high-impact developer engagement.
• Proven executive communication skills and ability to effectively influence at the executive level.
• Demonstrated ability to engage large, global and diverse virtual teams to deliver results.
• Ability to balance strategic thinking and tactical execution.
• Demonstrated collaboration and negotiation skills that result in positive outcomes for multiple stakeholders across Developer Tools/Services, Azure or other Microsoft Online Services experience preferred.
• Ability to identify opportunities / gaps in the customer experience and partner with teams to develop improved processes, tools, and technology solutions.
• Understanding of the Microsoft Product Group and the product development lifecycle.
• Experience with common Support Delivery channels including Chat, Communities/Forums, Online, and Phone
• Experience working with data (i.e. PowerBI, Pivot Tables, Databases, etc.) to drive prioritization and decision making and estimate impact and ROI.
• Experience building forecasting models to estimate impact of new releases and acquisitions.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until June 26, 2024.

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