EY Supervising Associate-Technical Operations Specialist 

India, Kerala, Kochi 

678043441

Role Responsibilities:

• Ticket Allocation and User Access Application Management:
  • Efficiently triage and allocate ServiceNow tickets to appropriate teams
  • Manage security protocols and maintain configuration within the R&DA User Access systems
• Other Responsibilities:
  • Provide weekly status updates
  • Collaborate with team members to ensure accurate and timely updates
  • Publish ServiceNow statistics and respond to ServiceNow-related requests
  • Maintain and update the Report List configuration:
    • Create new report IDs
    • Update report elements (status, URL) across all environments
  • Maintain the list of RRF in SharePoint
  • Provide usage statistics on reports as needed

Skills And Qualifications:

Successful candidates will have:

• Prior experience with ServiceNow ticketing system
• Basic knowledge of Alteryx, SharePoint, and SQL
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with a focus on accuracy and efficiency

In addition, these skills would be an asset:

• Experience in managing security within IT systems
• Familiarity with reporting tools and data analysis
• Proficiency in creating and maintaining reports and dashboards

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across eight locations – Argentina, China, India, Philippines, Poland, Mexico, Sri Lanka and Spain and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.