JPMorgan JP Morgan Wealth Management - Vice President 

United States, Texas, Plano 

676439805

Join the J.P. Morgan Wealth Management (USWM) team, a business dedicated to helping investors achieve their long-term financial goals. As part of the Executive Office of Client Transfers, you'll play a crucial role in managing client transitions across different channels and solutions. Your responsibilities will include leading the delivery, execution, and analysis of our client transfer programs, coordinating with market leaders, and resolving conflicts. You'll work closely with field leaders and advisors to ensure client transfers are handled professionally. This role requires a strategic thinker who can balance multiple priorities and is committed to improving client satisfaction and business outcomes.

As a Vice President, Executive Office of Client Transfers within J.P. Morgan Wealth Management, you will lead the delivery, execution, and analysis of our client transfer programs. You will play a pivotal role in ensuring that our transfer processes align with our business strategy and client needs. This includes managing transfer opportunities, reviewing recent transfers, coordinating with market leaders, resolving conflicts, and coordinating economic arrangements. You will work closely with field leaders, advisors, and other stakeholders to ensure that client transfers are handled with the highest professionalism and care. You will need to be a strategic thinker with sound judgment who can handle multiple priorities and is committed to improving client satisfaction and business outcomes. Additionally, you will present on the program operations and client outcomes to senior leadership.

Job responsibilities

• Lead the Executive Office of Client Transfers and manage the program end-to-end, from ideation and planning stage all the way through execution
• Respond to field inquiries on the program, including process, policy, and reporting; communicate program and policy changes to leadership, managers, field, and support partners; maintain program overview materials and field call lists
• Gather transfer requests and monitor for recent transfers; provide ongoing updates to Advisors and Managers while details are under review
• Review evidence to classify each client situation. Confirm transfer classification with all partners and provide updates to Advisors and Managers after transfer finalization
• Provide regular updates to Advisors and Managers; track transfers and coordinate revenue share review; submit revenue shares to the incentive system and coordinate with Finance and Controllers to execute economic arrangement across channels
• Track breaks in prospecting guidelines; coordinate and follow-up on outcomes, including restricting referrals and managing the policy framework; prepare and manage Exception requests
• Provide reporting and analytics on identified transfers and results, including flows, revenue, and assets; identify repeat trends of success or issues; publish monthly reporting to managers and executive updates to business leaders; present program updates, advisor trends, and client outcomes to senior leadership

Required qualifications, capabilities, and skills

• Possess 7+ years of experience in financial services
• Work directly with field managers and Advisors to arrange, organize, and troubleshoot solutions on important Advisor programs including Teaming, Retirement, and Partnerships
• Balance and deliver on multiple priorities; maintain a strong attention to detail and exercise a controls mindset
• Demonstrate intellectual curiosity and honesty – seek out the truth and ground decisions in the facts; genuinely interested in leaving each opportunity in a better place than it is today
• Think analytically and stay grounded in data to understand and analyze complex business processes
• Exhibit strong oral and written communication skills to influence at all levels; capable of concision and brevity
• Require intermediate Microsoft PowerPoint, Word, and Excel skills
• Self-motivate with a strong sense of responsibility and initiative
• Exercise good judgment and discretion working with highly confidential information; our decisions can have a meaningful impact on Clients and Advisors and we treat each situation with respect