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The Chief of Staff is a senior-level position within the Chief Operating Office organization. This role will be responsible for supporting the organizational vision to drive efficient operations and alignment to strategic imperatives.
Responsibilities:
Synthesize information into executive ready views for Technology, andEnterprise levelsenior executives, including CIO, CFOand CEO updates(i.e., Monthly Operating Reviews, Townhalls, Leadership offsites as applicable)
Maintained a broad understanding across disciplines to make connections to enhance storytelling
Responses to regulatory and IA requests are accurate and timely, leveraging strong partnerships
Drive administrative, operational, reporting and quality improvements through partnership with internal teams
Strengthen partnerships across the different business and tech sectors to ensure coordinated approach
Strong operations, risk, control, and technology capabilities to understand concepts and logic to drive synergies in solutions
Monthly review of department's financial outlook compared to plan and drive changes within the team within the levers available to keep the expense within the plan numbers.
Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters
Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing
Ensure headcount is accurate, manage the headcount (employee/contractor) review and approval process, and ensuring termination of resources are managed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Strong project management and problem-solving capabilities and ability to understand adherence to regulatory requirements.
Develop strong, trust-based relationships with critical internal business partners
Communicate with stakeholders, escalate impediments, help manage risk, and drive relentless improvement
Excellent relationship management and consulting skills with proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
Capable of driving initiatives within businesses, function, and across the enterprise. Ability to communicate strategic insights and updates with executive stakeholders
Qualifications:
10+ years of experience in global and complex settings with multiple stakeholders, preferably in financial services and/or technology
Executive storytelling – experience synthesizing complex material into executive ready views, through various lenses
Demonstrated ability to think strategically, analytically, and creatively problem solve
Aptitude to understand technology concepts & capabilities
Ability to translate technical language into “so what” business speak
Facilitators with senior leaders - guiding and challenging
Proven ability to work in high-pressure environments, demonstrating versatility & team player in all environments with diverse skill sets and cultures
Consistently demonstrate concise and impactful written and verbal communication
Experienced in project management with excellent organizational, follow-up and time management skills
Expert in Microsoft Office product suite – especially Excel and PowerPoint
Education:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred
Anticipated Posting Close Date:
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