Cisco Customer Support Engineer 

Portugal 

675136204

• Diagnose, troubleshoot and resolve incidents related to Cisco wireless technology
• Work with Cisco customers remotely and help tackle their highly sophisticated technical issues
• Engage in internal cross-technology collaborations to help tackle issues in heterogeneous network environments
• Recreate customer technical problems within Cisco’s internal labs
• Be a trusted technical authority to worldwide Cisco customers and partners
• Contribute to knowledge bases and troubleshooting guides
• Build automation and augmentation logic to speed up issue resolution
• Be the first to lay hands on the latest and greatest cutting-edge technologies in Cisco Enterprise area
• Improve product quality by identifying and submitting software defects
• Be a phenomenal teammate in a worldwide team

• Aspire to develop a solid understanding of modern enterprise networks and wireless technology
• Have strong analytical and problem-solving skill
• Have the ability to work under pressure and good prioritizing skills
• Have the ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations
• Have skills to work independently as well as in very diverse team environment
• Have a Bachelor's degree in Information Technology related field of study (preferably with a network engineering/computer science or telecommunication specialization).

We'll be very impressed if you can also show one of these:

• Knowledge and experience with Cisco wireless products
• Hold a current valid industry recognizable accreditation (CCNP, CCIE)
• Knowledge of programming language (preferably Python)

You will work primarily within the Cisco wireless technology area. You participate in new product introductions and internal projects from your primary domain of expertise but also have the possibility to be involved in any of the other available networking domains.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)