Salesforce Service Cloud Solution Engineer 

Thailand, Bangkok, Bangkok 

67457052

Job Category

Job Details

To accomplish this, the Solution Engineer must have a strong desire to improve their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and optimally demonstrate the solutions that address these requirements and provide business value.

Responsibilities include:

• Evangelizing Service Cloud value to customers (including c-level execs and IT) and field teams

• Business requirements assessment and delivery of findings including key pain points, proposed solutions to meet business needs, and ROI where applicable

• Development of a technical sales strategy

• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer’s business (tailored demonstrations)

• Discussing and proposing solution architecture that includes common call center infrastructure integration, back-office system integration, and workflow process definition

• Working well in a matrix organization, including AE field sales, SE service executives and implementation partners

• Execute enablement activities (Webinars, Best Practices, Knowledge Share, etc.)

• The Service Cloud Solution Engineer works closely with Field Sales teams and Service Cloud Account Executives, their peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer.

Skills Required:

• Deep functional understanding of call centre/contact centre operations and processes

• Curiosity and energy – ability to understand the customer’s true pain points and apply our

• Ability to work as part of a team to tackle technical problems in multifaceted environments

• Ability to multi-task, work in a fast paced team environment, understand and be responsive solutions creatively to establish a differentiated architecture and solution

• Ability to travel (up to 50% depending on location and assigned teams)

• Knowledge of related applications, relational database and web technology

• Application configuration experience (applied understanding of setups / configuration of to customer needs, work under tight deadlines, work independently, and a willingness to take ownership of problems Contact Center related technology CRM solutions)

• English and Thai language business fluency

Skills Desired

• Previous experience as a Sales Engineer/Architect for a CRM company or similar technology

• Understanding of the Service Cloud product suite and platform would be advantageous

• Basic programming experience in HTML and other web based technologies is an advantage

• Workflow / BPM / integration experience

• Past experience with one or more of the following CRM solutions: RightNOW, Microsoft, Siebel, Oracle on Demand, SAP, Pegasystems, Kana, ServiceNow

• Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Gensys, Avaya, Cisco, Interactive Intelligence, Verint, NICE)

• Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA)

• Back-office / ERP system understanding – order management, accounts receivable /payables, collections, contracts (service), installed base

• Experience working with a J2EE architecture: Java, XML, JSP, HTML, and SQL

• Experience with relational databases including Oracle and/or Microsoft SQL Server

• AI and Generative AI experience

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