Informatica Technical Writer- Process Training Documentation 

Ireland, Dublin 

67449576

You will report to the Senior Director, Documentation

You will contribute to excellent and effective operational standards and practices within the Products organization.

Lucid Chart, video software such as Camtasia, and/or e-learning software such as Articulate Rise

• Write and edit highly technical content that describes policies and standard operating procedures.
• Write and edit playbooks.
• Organize and maintain internal wiki pages, including regular reviews of content.
• Create, update, and maintain product and infrastructure architecture diagrams.
• Develop, edit, and record training materials for an internal audience.
• Create internal R&D newsletters and communications.
• Effectively scribe and transcribe critical meetings and whiteboarding sessions.
• Track tasks, maintain schedules for specific projects, and communicate status to documentation lead and engineering leads.
• Edit content for completeness, style, and accuracy
• Write customer-facing product documentation as needed.

• Knowledge of cloud security and engineering processes and operations
• Familiarity with compliance certifications like SOC 2, HIPAA, and FedRAMP
• Experience with content management systems, source control systems, Jira, and Confluence
• Experience with Lucid Chart, video software such as Camtasia, and/or e-learning software such as Articulate Rise
• Can effectively utilize PowerPoint to surface information concisely and in a consumable, visually appealing manner

• BA/MA/BS/MS or equivalent (engineering, technical communications, humanities, social sciences)
• Minimum 1+ years of relevant professional experience
• Project management skills
• Learn technical information
• Able to understand requirements and incorporate them into the documentation
• Accuracy, owns and acts on quality problems
• Can engage efficiently and effectively with stakeholders to gather the required information needed to successfully complete tasks.
• Able to work in a systematic manner while allowing scope for new and changing requirements.
• Can design, implement, and align processes and standards to improve efficiency and productivity within the scope of process and operational documentation.
• BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
• Minimum 2+ years of relevant professional experience

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Tuition reimbursement program to support your and personal growth
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit