Cisco Consultant AI Automation 

United States, California, San Francisco 

67322072

As an AI Solutions Consultant, you will play a critical role in accelerating Cisco’s AI adoption strategy within the Customer Experience domain. You'll engage directly with early customers, pilot new solutions, and design scalable go-to-market processes that enable broader field teams to succeed. You'll also serve as a trusted advisor and collaborate across engineering, product, and sales to ensure AI solutions deliver measurable business outcomes.

• Act as a subject matter expert and advisor on CX AI for customers, partners, and internal teams.
• Drive early customer engagement and co-design deployments that validate and scale AI use cases.
• Create referenceable consulting methodologies and reusable artefacts for broader field enablement.
• Translate real-time field insights into actionable feedback for product teams.
• Lead customer pilots and develop scalable deployment frameworks.
• Evangelize Cisco’s CX AI portfolio internally and externally, aligning feature development with customer needs.

• Bachelors with 8+ years, OR Masters with 5+ years of experience in CX or contact center space.
• Demonstrated experience consulting on enterprise CX and AI solutions in the contact center space.
• Hands-on experience with conversational AI platforms and real-time analytics.

• Strong consultative and problem-solving skills with the ability to align AI solutions to enterprise business goals.
• Excellent communication skills for both technical and non-technical audiences.
• Ability to work cross-functionally with product, sales, and engineering teams.
• Deep customer empathy and experience leading strategic conversations with business and technical stakeholders
• Familiarity with Cisco’s CX product portfolio.
• Knowledge of BPO operations and contact center metrics.
• Awareness of competitive CX AI offerings and emerging industry trends.
• Product mindset and experience creating scalable, repeatable frameworks or methodologies.