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Uber Safety Investigations Specialist - French Speaker 
United States, West Virginia 
672165295

18.07.2024

What you will Need:

  • Fluency in French [ Required ]

  • English level sufficient to perform calls

  • Empathy

  • Organisation skills

  • Active listening skills

What the Candidate Will Do

  • Respond to high volume, live queue of sensitive incident inbound cases. Mostly tier 1 and 2.
  • Report & document issues with reporting parties using various platforms.
  • Master multiple knowledge bases and contact management systems.
  • Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
  • Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship and ensure thorough documentation of the conversation.
  • Categorize incidents/accidents with appropriate contact types for Special Investigations Unit to further investigate.
  • 6 months of customer support experience handling sensitive issues. Crisis center, law enforcement or social work experience. [ Preferred ]

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .