Microsoft Customer Success Account Manager 

Brazil, Rio de Janeiro 

671062662

Required/Minimum Qualifications

. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

. Fluency in Brazilian Portuguese and advanced English.
. 5+ years relevant work experience within customer industry.

Additional or Preferred Qualifications

. Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification.

. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

. 3+ years relevant work experience within customer industry.

. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

· Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

· Project Management Institute (PMI) or equivalent Project Management certification.

· Prosci or equivalent certification