Your impact
StreetLight InSight®.
The
Customer Success Managerwill work with existing customers in the transportation and urban planning industries, ensuring that our products get implemented successfully and that customers successfully renew their subscriptions. The Customer Success Manager will have a portfolio of customers to manage and move through the customer journey from onboarding through successful renewal of their subscriptions.
Previous experience working with engineering, transportation, and/or government agencies is helpful to success in the role and desired.
Responsibilities:
- Serve as Customer Success Manager for a portfolio of customers ranging from cities to state DOTs.
- Proactively manage customer relationships throughout the lifecycle of the subscription, which starts at the kick-off meeting.
- Design and execute customer success plans to ensure customer subscriptions renew on-time and revenue targets are hit.
- Develop onboarding plans for new customers assigned to your portfolio and coordinate with the StreetLight Support and Training teams to ensure successful adoption of StreetLight products.
- Lead quarterly business reviews and cadence check-ins with customers to engage stakeholders, assess subscription health, and move forward on key subscription outcomes, including renewal and expansion.
- Collaborate and coordinate with members of the Sales Team to identify expansion opportunities and enable their pursuits.
- Prepare meeting materials, including usage reports or demos to ensure high engagement and adoption, and that value is being generated from StreetLight products, including StreetLight InSight®.
- Consistently maintain details of renewal opportunities and customer status information in StreetLight Data’s customer relationship management (CRM) system and provide accurate renewal forecasts.
- Interface with other functional groups, project teams and internal stakeholders to effectively resolve issues and remove barriers toward the goal of jointly achieving assigned quota and StreetLight business objectives.
- Provide regular updates to management, finance and support staff concerning account issues and financial status.
Here's what you'll need
- 5+ years of experience working as a transportation professional, customer success/account management representative, or an engineer/planner. Experience selling to and working with public sector agencies is highly desirable.
- Bachelor's degree required; master’s degree is a plus.
- Strong collaboration skills and the ability to work in a team selling environment.
- Project Management/Program Management skills to execute success and onboarding plans.
- Proficiency with analytics software skills. Bonus for SaaS tools.
- Excellent communication skills - written and verbal.
- Comfortable presenting to senior executive management and large audiences.
- Multi-tasking, critical thinking skills and the ability to influence and manage multiple priorities are essential.
- Team-oriented, flexible, and able to see the “big picture” - because our entire team must meet our goals for StreetLight Data to be successful.
- Must be willing and able to travel regularly as needed to achieve objectives Previous experience with quotas, and successfully achieving them, is a plus.
Preferred:
- Previous experience working with engineering, transportation, and/or government agencies is helpful to success in the role and desired.
** There is a 20% variable compensation piece of the pay structure for this role, which will be based on achieving certain performance metrics.**
