Specialist advice
- Actively maintains knowledge in one or more identifiable specialisms.
- Provides detailed and specific advice regarding the application of their specialism(s) to the organization’s planning and operations.
- Recognizes and identifies the boundaries of their own specialist knowledge.
- Collaborates with other specialists, where appropriate, to ensure advice given is appropriate to the needs of the organization.
Business analysis
- Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
- Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
- Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests.
- Contributes to selection of the business analysis methods, tools, and techniques for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
Requirements definition and management
- Contributes to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.
- Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.
- Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements.
- Reviews requirements for errors and omissions.
- Establishes the requirements base-lines, obtains formal agreement to requirements, and ensures traceability to source.
- Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.
Porting/software configuration
- Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products.
- Documents faults, implements resolutions and retests to agreed standards.
Application support
- Identifies and resolves issues with applications, following agreed procedures.
- Uses application management software and tools to collect agreed performance statistics.
- Carries out agreed applications maintenance tasks.
People Management / Resource Management:
- Is involved in recruiting process and proposes support for hiring decision and pre-selection of candidates
- Allocates the different work to the respective employees considering experience, complexity, workload, and organizational efficiency
- Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.
- Provides team members/direct reports with clear direction and targets that are aligned with business needs and GIT objectives
Key Relationships:
- Global IT
- Respective business function (GOPS, Finance, HR, Brand Marketing, Wholesale/Retail)
- HR Management
Requisite Education and Experience / Minimum Qualifications:
- Proficient spoken and written command of English
- At least 7-year experience in IT
- 5 years of experience in relevant area
- 2 years of experience in team management
- Strong understanding & knowledge of regional and global market landscape and the respective customer
- Managed critical elements and cross functional and regional projects