- This role is involved in strategic customer engagements, with complex architecture and critical delivery components in order to safeguard customer investment and help deliver optimal outcomes.
- Integral member of project delivery teams, working with customers and partners to identify architectural gaps and ensure consistent successful deliverables throughout the deployment lifecycle.
- During implementations, execute quality checks and ensure adherence to outcomes, best practices and architectural standards, and that there are no solution gaps prior to deployment.
- Work closely with customer teams to realize additional value from their investments by providing advice and support on their adoption journeys
- Educate customer on SAP Procurement solution enhancements and deployment impacts based on long-term solution & product roadmap.
- Work with customers to identify opportunities for optimization and recommend leading practice.
- Works closely with the Presales and Services Sales teams to provide guidance and support to ensure high quality solutioning and architecture for customers
- Provide content support for statement of work scoping and resource estimation.
- Ensure quality handovers between sales and delivery teams by participating in sales to delivery calls
- Works closely with the regional Services Excellence teams for practice development, upskilling and continuous improvement.
- Works closely with Customer Engagement teams to ensure a consistent customer experience is realized, solution adoption is enhanced, and smooth post go-live transitions occur.
- Engages with customer escalations to ensure that all SAP teams (Customer Engagement, MCC, Support, and Max Attention, Regional Delivery Leads) have access to the required expertise to resolve critical situations.
- Works collaboratively with other services lines within Procurement Services to ensure there is seamless interaction between SAP Procurement Delivery teams
- Up to 80% expected travel.
- Preferred location is Shenzhen, China. Could be other Cities within Mainland China.
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