JPMorgan Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow 

United States, Delaware, Wilmington 

668200753

Lead the forefront of innovative solutions analysis in a dynamic tech environment, driving success through expertise in data analytics and technical program delivery.

As a Lead Solutions Analyst - Tech Delivery/ITIL/ServiceNow in the Corporate Sector, you will play a central role in driving the success of our technical program delivery. Your deep understanding of applications, platforms, and products will position you as a key bridge between product owners, business, operations, and software developers. Utilizing advanced analytical reasoning and technical fluency, you will translate complex business requirements into well-structured and technically feasible solutions. You will make data-informed decisions and provide strategic insights to support key business initiatives. As a technical subject matter expert, you'll navigate ambiguity, manage change effectively, and communicate compellingly with diverse stakeholder audiences to ensure the highest quality and professionalism in service delivery.

Job responsibilities

• Lead the elicitation, documentation, and validation of business and data flow requirements, ensuring alignment with stakeholder expectations and technical feasibility
• Develop and maintain comprehensive knowledge of industry trends, emerging technologies, and best practices to provide strategic guidance and innovative solutions for complex projects
• Lead complex technology projects and programs with far-reaching implications for clients, employees, and stakeholders.
• Establish priorities, manage resources and budgets, and motivate cross-functional, matrixed teams.
• Proactively address any issues or risks.
• Oversee product releases with robust product and feature release capabilities.
• Ensure product deployments and releases are delivered with end-to-end regard for the end user experience and the product/product line’s overall strategy and objectives.
• Work across teams, functions, and disciplines to ensure continual progress.
• Ensure a product’s ability to deliver value at scale across all phases of the product lifecycle.
• Demonstrate strong people leadership skills.
• Coach and develop high-performance teams to achieve their full potential.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field
• Strong technical fluency and writing capabilities.
• Ability to understand the big-picture and how technology can help achieve business goals.
• Proven experience in leading complex technology projects and programs.
• Excellent resource and budget management skills.
• Ability to motivate and lead cross-functional, matrixed teams.
• Strong problem-solving skills and proactive risk management.
• Strong people leadership skills and experience in coaching high-performance teams.
• Proven experience with ServiceNow platform and its integration with existing systems

Preferred qualifications, capabilities, and skills

• Technical fluency in applications, platforms, and products.
• Excellent communication and documentation skills.
• Strong leadership and project management abilities.
• Ability to work collaboratively across teams and disciplines.
• Effective coaching and team development skills.