SAP Client Delivery Manager - SAP Enterprise Cloud Services 

Italy, Lombardy 

667225818

Key Responsibilities

• Develop a strategic engagement with your client to establish client focus on the core of the services delivered. Build and maintain strong relationships with key stakeholders.
• Demonstrate accountability as the single orchestrator for End2End delivery. Enforce a culture of performance & collaboration through delivery engagement and Internal Stakeholder Management.
• Proactive account cost management. Understanding customer business needs to find innovative solutions adapted to client’s level of maturity, Safeguarding ECS Revenue, contract renewals.
• Understand the customer's business, ECS Technical and contractual aspects of services being delivered. Understands the importance of SAP services to their customer’s business.
• Proactive management of Operational security risk by ensuring maintenance activities are addressed promptly, making customers aware of compliance reports and closure of risk letters.
• Create a culture of pro-active problem management, continually improve the effectiveness and efficiency of services delivered to customer.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.

Required skills

• Bachelor’s degree or equivalents in Business Administration, Computer Science, Technical Engineering, Economics, or related fields.
• Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
• Understanding of SAP’s cloud business, cloud and hybrid infrastructure and cloud operation processes.
• Excellent presentation and communication skills in Japanese and English, ability to switch communication styles for technical and non-technical audiences with confidence, including management level at customers.
• High competency in multi-tasking and ability to manage multiple engagements in parallel.
• Pro-active, problem-solving, "can-do" attitude and “customer first” mindset.
• Accustomed to working in an international and global virtual matrix organization.
• Strong engagement management, relationship building and de-escalation skills.
• Excellent customer focus experience and thorough with networking and relationship building results-driven leader.

Preferred skills

• Certification on SAP Basis/Application, Project Management or Hyper scalers (Azure/AWS/GCP) is beneficial.
• Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
  

Work Experience

• 6+ years’ experience in SAP project management or SAP Operations or IT industry experience in SAP technology.
• 6+ years’ experience in a customer-facing role in the cloud or IT consulting business.
• 6+ years’ experience in SAP Basis and/or infrastructure operation/development is preferred.

​