Bank Of America Product Owner - ServiceNow Core Platform 

United States, Georgia 

666536737

Job Description:

manages and delivers against the platform's product roadmap, prioritizes stories and epics, and ensures delivery of key outcomes. They perform stakeholder analysis and collaborate to understand their business processes to facilitate gathering requirements and product design. The ServiceNow Core Platform Product Owner is responsible for delivering and providing best in class platform practices to support ITSM and other platform tenants for Bank of America.

Job Duties:

• Develop and maintain knowledge of ServiceNow modules, including ITSM and ITOM
• Collaborates with the Head of ServiceNow platform engineering to develop product strategy, objectives, and key results
• Design and implement the core platform capabilities within ServiceNow
• Design and implement core platform support and delivery workflows, business rules, controls, reporting and other required features to satisfy application production engineering, service, and process requirements
• Conduct stakeholder and user analysis to understand needs and key opportunities to inform feature prioritization on an on-going basis
• Maintains a product roadmap to deliver against objectives and key results
• Conducts continuous planning and design to ensure a robust and high-quality product backlog
• Evaluates and prioritizes demand and decomposes into deliverable features
• Collaborate closely with engineering leads and architects on product design and implementation strategies
• Facilitate product design workshops with key stakeholders
• Documents high quality epics, features and stories and maintain the product backlog
• Lead and participate in key product planning and agile delivery routines
• Collaborate with scrum master to remove delivery blockers and increase delivery velocity
• Validate developed features meeting acceptance criteria
• Maintain evidence required for change and release management
• Evaluate impact and drive user adoption of new shared platform features

Required Qualifications

• 4+ years of experience in a product management or related role
• 2+ years operating in an agile delivery model
• Experience implementing or managing the ServiceNow platform
• Strong technical knowledge and business acumen
• Stakeholder analysis and management skills
• Strong verbal and written communication skills

1st shift (United States of America)