Capital One Senior Manager - Risk Management US CARD 

United States, Virginia, Richmond 

665294256

West Creek 1 (12071), United States of America, Richmond, Virginia Senior Manager - Risk Management (US CARD), Platform & Well Managed Operations

meaning associates typically spend about half their time (2-3 days per week)in-person at one of our offices listed on this job postingare enterprise- wide

.are in-person days for associates to spend time together working in our beautifully-designed team areas.

Responsibilities:

Sr Leader support for the ACT Team; responsible for executing controls on behalf of the organizations we support. Currently the team supports 15 Key Business Processes and 180+ controls. The team is supported by onshore and offshore resources that facilitate the day to day execution of the work. Insights are critical to the overall health of the process and must be gleaned constantly to drive a consistent feedback loop.

• Gather, interpret, and leverage data and insights gleaned from control execution monitoring to develop actionable steps/recommendations that will improve our risk profile and optimize business results

• Develop, coordinate, and enhance processes, tools, templates, and job aides to support well-managed governance, reporting and analytics needs

• Develop, contribute, edit, and/or deliver presentations that aid in the design, development, refinement, and usage of insights for proactive risk management methods

• Ability to set strategic direction, manage expectations and lead cross-functional teams

• Drive centralized management of the control execution monitoring with and in support of key internal stakeholders

• Collaborate effectively across multiple levels and organizations (e.g., operations, risk management, enterprise management, etc.) to achieve objectives and support the organization in delivering on top priorities in a timely and efficient manner

• Lead a team of domestic associates with dotted line reporting relationship to team of 30 offshore associates

• Utilize data and strategic agenda to drive platform wide modernization efforts

• Support strategic initiatives for new controls/products as they are developed, providing well managed viewpoint and requirements

What skills you need to bring to the table:

Influencing, challenging, and enabling associates and leaders to significantly evolve and lead through change. Drive complex projects and programs by providing strategic direction

Tech & Product Fluency:The role does not require technical skills (e.g. coding) but you need to understand how to harness evolving technology to drive business outcomes. Further, you will be diving into problems with Product, Business Analysts, Operations, and Tech teams and the ability to speak their language is critical to collaboration and consensus building

Curiosity:You have a curiosity to challenge the way things work and are capable of thinking outside of the box to develop and advocate for transformative solutions.

Results Focus:You have a bias towards action, try things and sometimes fail. You work in scaled agile frameworks and believe in iterative delivery with a focus on results.

You lead with human centered design as the basis for decision making and influencing outcomes

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 5 years of experience in Project or Process Management

• At least 3 years experience in Operations or Risk Management

• At least 2 years experience in People Management

Preferred Qualifications:

• Bachelor's Degree

• 2+ years of experience in risk or audit or consulting for modernized cloud based technology solutions

• PMP, Business Process Management certification, Six Sigma Lean, Green Belt or Black Belt certification

• 6+ years of experience in Project or Process Management

• 4+ years of experience in Operations or Risk Management

• 3+ years experience in People Management

• 2+ years of experience working with Product and Technology team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.