Capital One Principal Operations Production Coordinator 

United States, Virginia, Richmond 

665029659

West Creek 7 (12077), United States of America, Richmond, Virginia Principal Operations Production Coordinator - Treasury Management Fulfillment

Responsibilities:

• Execute production tasks, leveraging departmental procedures, while maintaining all internal and external service level agreements

• Cross train on multiple functions to support various Treasury Management products and services

• Partner with management to identify any potential process improvements or opportunities to enhance our overall risk environment

• Contribute in project settings, as needed

• Serve the organization as one of the core resources for billing questions and inquiries

• Troubleshoot issues, implement resolutions and provide a great customer experience

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles from the hub location based in 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 1+ year of banking experience in a back-office, operations capacity

• 1+ year of Commercial Banking experience

• 1+ year of customer service experience

• Experience with Salesforce or Extended Account Analysis (XAA)

• Demonstrate excellent communication and interpersonal skills

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.