Honeywell Sr Customer Success Rep 

United States 

664088153

A Senior Customer Success Representative has a variety of responsibilities focused on ensuring customer satisfaction, optimizing product usage, and reducing churn.

Key Responsibilities:

• Act as the primary point of contact for customer inquiries and issues.
• Work closely with the support team to successfully complete all products deployment.
  Customer Management:
• Build and maintain strong relationships with key stakeholders and decision-makers by having regularly check in calls/meetings to understand their needs and satisfaction levels.
• Work closely with the support team to resolve customer issues promptly and escalate complex technical issues to the appropriate internal teams.
• Advocate for customer needs within the company to influence product development and improvements.
• Track and report on key customer success metrics, such as customer health scores, renewal rates, and customer satisfaction.

• At least 3-5 years of experience as a Customer Success Manager / Account Manager.
• Demonstrated experience in guiding customers through the entire lifecycle: onboarding, deployment, customer management, and renewal.
• Practical experience in cybersecurity, especially related to network security and OT security, including ICS/SCADA systems, and the unique security challenges they face.
• Basic knowledge in networking concepts, protocols, and technologies.
• Experience in technical support, product implementation, or technical consulting role – an advantage
• Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities to address customer issues and optimize their experience.
• Ability to build and maintain strong, long-lasting customer relationships.
• Strong organizational and project management skills to handle multiple accounts and projects simultaneously.

We Offer:

• Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
• Group medical insurance plan Life
• Paid annual leave and time off work
• A culture that fosters inclusion, diversity and innovation
• Market specific training and on-going personal development

• JOB ID: HRD240861
• Category: Sales
• Location: Park Ofer 2, Em HaMoshavot Road, Kiryat Arieh,Petah Tikva,49130,Israel
• Exempt