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Honeywell Senior Customer Success Manager - SaaS/Life Sciences United States, Florida, Jacksonville 663546503
Yesterday
Key Responsibilities
- Serve as the primary contact for assigned accounts, overseeing all facets of HCLS's relationship with their customers.
- Collaborate in a matrixed environment to onboard new customers efficiently and provide continuous advocacy, support, and best practices for an exceptional customer experience.
- Engage with customers to formulate strategic recommendations that align HCLS products and services with their initiatives, delivering shared value.
- Proactively manage customer feedback, contribute product insights to the HCLS product team, and develop a renewal strategy to secure renewal and growth income.
- Champion and support the Customer Success practice within HCLS's corporate strategy, fostering a culture focused on customer satisfaction.
Key Skills and Qualifications
- Strong background in a Customer Success within a software-oriented business.
- Experience in Pharmaceutical, Medical Device, Bio-technology or similar industry.
- Bachelor's degree in Business, Science, Marketing, or related industry
- Customer facing engagement skills and ability to manage relationships with decision-makers
- Working knowledge of Microsoft tools or equivalent, CRMs and Success software (Gainsight, etc.)
Our Offer
- Work for a well-known brand with a continued focus on innovation and growth
- Join a dynamic team where most leaders are promoted from within
- A culture that fosters inclusion, diversity and innovation
- JOB ID: HRD257282
- Category: Sales
- Location: Skimped Hill Lane, Downshire Way,Bracknell,BERKSHIRE,RG12 1EB,United Kingdom
- Exempt
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