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Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Key job responsibilitiesAs we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.A day in the life
Learn and use ground breaking technologies.About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
- Bachelor's degree OR equivalent experience in a technical position
- Requires minimum of 2+ yrs experience in Database Administration- Oracle/PostgreSQL (Installation, Configuration, Backup/Recovery, High Availability, Replication, monitoring etc.);DB performance tuning and troubleshooting
- Basic knowledge on Linux fundamentals; Basic knowledge on networking fundamentals
- Experience with DB Query Analyzers, query tuning/slow query optimization etc. ;Exposure to Virtualization technologies (VMware, Xen, Hypervisor)
- Prior working experience with AWS - any or all of EC2, S3, EBS, RDS, Dynamo DB
- Exposure to security concepts and best practices; Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network;Experience in managing full application stacks from the OS up through custom applications
- Monitoring and troubleshooting tools
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