West Pharma Spec QA Customer Fra 

France, Hauts-de-France 

661152774

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Duties:

• Management of customer complaints within the required timeframe and lead customer communication in autonomous
• Management of customer audits by ensuring that all questions are answered by the auditors and taking in charge the audit follow-up
• Handle Customer specification review or creation
• Follow-up of corrective and preventive actions resulting from audits and/or complaints, and check their efficiency.
• Support in the participation in customer projects or any customer’s requests
• Participation in internal audits according to the defined plan.
• Management of projects in link with the quality improvement of the plant

Qualifications / Expériences:

• Master’s degree preferred with an emphasis in Engineering, Science
• 5 years experiences in quality part of pharmaceutical, foods, cosmetic or automative industry
• Knowledge and experience in Qualité, ISO15378 and GMP requirements
• Experience in the use of Problem Solving Tools and knowledges in statistical date management
• Ability in customer facing, in project management
• Excellent presentation, writing, verbal – Fluent in English is mandatory
• Ability in the use of computerized system (ERP, statistics software)
• Demonstrated people skills specific to team spirit and ability to workeffectively and manage multiple tasks in ordre to meet tight deedlines

Missions :

• Gestion des réclamations clients (évaluation de la criticité, investigation, définition des actions correctives et préventives, assurer les réponses clients)
• Gestion des spécifications clients (étude des spécifications, gestion des modifications)
• Gestion des audits clients (préparation, accueil, suivi et réponse aux rapports clients)
• Gestion des demandes clients (demandes d’information diverses) et conduite des projets clients
• S'assurer de la mise en place des actions correctives et préventives dans les délais impartis et évaluer leur efficacité
• Participer au programme d’audit interne du site
• Contribuer à l’amélioration continue sur le site et gérer des projets en lien avec l’amélioration de la qualité du site

Qualifications / Expériences :

• Niveau de formation : Formation universitaire Bac +4/5 ou équivalent en qualité, chimie ou ingénieur généraliste
• Niveau d’expérience : Expérience minimum de 5 ans en qualité, en industrie alimentaire, cosmétique ou pharmaceutique
• Bonne connaissance en Qualité, de la réglementation GMP et des normes ISO
• Expérience dans l’utilisation des outils de résolutions de problèmes et connaissances dans le traitement de données statistiques
• Connaissance en relation clients, en gestion de projets
• Excellente communication orale et écrite, et maîtrise de l’anglais impérative
• Bonne pratique des logiciels de bureautique, ERP et outil statistique de traitement de données
• Sens du relationnel, du travail d’équipe et capacité à travailler en situation de stress

West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and/or drug screening.

West encourage la diversité et l'égalité des chances. Nous favorisons un environnement où toutes les personnes travaillent en sécurité, sont traitées équitablement, valorisées et respectées. Nous ne pratiquons aucune discrimination fondée sur l'origine ethnique, la religion, la nationalité, le sexe, l'identité sexuelle, l'orientation sexuelle, l'âge, l'état civil, le statut d'ancien combattant, la reconnaissance de handicap ou d'autres caractéristiques protégées par la loi.