Cyberark Director Operations 

Israel 

659944703

This role requires a strong understanding of enterprise infrastructure, public cloud technologies,, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.

Team Leadership & Management

• Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
• Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
• Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
• Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
• Mentor and grow team members to support succession planning and long-term capability development.

Service Management & Operations

• Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
• Own and mature core ITIL processes , including incident, problem, and change management , ensuring robust root cause analysis and continuous improvement.
• Manage and govern the IT asset lifecycle , including hardware/software inventory, licensing, and optimization.
• Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
• Ensure compliance with global regulatory and internal standards across all operational functions.
• Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.

Program & Project Delivery

• Lead global cross-functional IT programs , ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
• Own and lead IT delivery for global new office buildouts and expansions , including planning, network connectivity, AV, security systems, and employee technology readiness.
• Lead IT efforts in M&A activities , from due diligence through post-merger integration , ensuring smooth onboarding, infrastructure alignment, and service harmonization.
• Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.

Strategic Planning & Governance

• Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
• Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
• Champion structured service delivery methodologies, process automation , and continuous improvement initiatives.

Collaboration & Stakeholder Management

• Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
• Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.

• 10+ years of experience in IT operations or service management, including leadership roles with global accountability.
• Demonstrated expertise in implementing and managing ITIL-based processes , including problem management , change control , and service governance.
• Experience managing global IT asset programs and leading service improvement initiatives.
• Proven success in managing and developing globally distributed technical teams.
• Experience leading IT aspects of M&A transactions , from technical due diligence to post-merger integration.
• Experience managing IT delivery for global office buildouts or workplace expansion projects .
• Strong understanding of:
  • Enterprise infrastructure (e.g., networking, endpoint management, identity)
  • Public cloud platforms (e.g., AWS, Azure)
  • SaaS ecosystems (e.g., Microsoft 365, Okta, ServiceNow)
  • Automation tools and technologies for workflow orchestration and operational efficiency
• Excellent communication, leadership, and cross-functional collaboration skills.

Preferred Skills

• Experience with global digital workplace or operational transformation projects.
• Familiarity with regulatory frameworks such as ISO 27001, SOC 2, and GDPR.
• Certifications: ITIL, PMP, or other relevant credentials.
• Practical experience with tools such as ServiceNow , JAMF , Okta , and Microsoft 365 .