HP Customer Enablement Management 

Mexico, Jalisco, Tlaquepaque 

659902691

• Manages the operational business relationship of mid-size to large accounts; serves on the account team.

• Conducts and reviews highly complex operational analysis.

• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.

• Represents the customer/partner needs and provides business requirements to moderate to high complexity projects.

• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.

• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.

• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

• Act as sales enabler solving complex situations.

• First-level university degree or equivalent experience; may have advanced university degree.

• Typically 5 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management.

• Typically more than 2 years of experience supporting large accounts and customer-facing activities.

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

• Developing consulting, negotiation, and influence skills.

• Solid understanding of core HP businesses and the revenue cycle.

• Superior research and analytical skills.

• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.

• Demonstrated project management skills such as planning, execution, and implementation.

• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.

• Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above

• Basic financial and business acumen.

• Ability to identify and implement customer-specific process improvements.

Sales Operations

Full time

First Shift (Mexico)

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