HP Customer Engagement Management Advisor 

Mexico, Jalisco, Tlaquepaque 

153815403

Order Resolution and Maintenance:

Perform order modifications such as changes, cancellations, and cleaning, ensuring accuracy and compliance with established guidelines.

Manage the upload and validation of invoices, addressing discrepancies to ensure seamless processing.

Maintain detailed and accurate records of all order-related transactions for reporting and audit purposes.

Policy and Compliance Adherence:

Ensure compliance with organizational policies, operational standards, and regulatory requirements.

Participate in training sessions to stay informed about updates to policies, systems, and tools.

• First level university degree or equivalent experience.
• Typically, 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

• Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
• Basic problem-solving and analytical skills.
• Basic knowledge of the end-to-end process of sales operations.
• Basic knowledge of local legal compliance issues.
• Ability to structure and apply basic organizational skills to manage daily operational issues.

This job description outlines the general nature and scope of work performed in this role. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Management may assign additional tasks or modify responsibilities as needed.

Sales Operations

Full time

First Shift (Mexico)

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.