Key
Responsibilities
- Maintain existing Salesforce tooling (SalesCloud, ServiceCloud and ExperienceCloud) by ensuring user satisfaction and boosting adoption where needed
- Support the migration from existing systems to SalesForce and well as integration with Systems of Record for Master Data Management and automation of processes downstream
- Collaborate with impacted stakeholders in gathering business requirements from end-users, and document the proposals for system design and improvements;
- Implements features within Salesforce with a focus on automation and efficiency through Process Builders and Flows for a seamless end to end experience
- Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, process builders, Workflow rules, Lightning Flows, record types, picklists, page layout management, mobile setup, data management;
- Provide training and user-assistance, support adoption and create satisfaction;
- Create and maintain reports and dashboards as well as SalesForce data quality
- Network on operational, managerial and strategic level across the department
Communication.Stakeholder
- Provider account management (PBM) Team
- Support Team
- CPP Team
- Professional Services team
- Connectivity Leadership Team
- Operations Team
- Commercial Excellence
- Product & Tech
- Partner Marketing
Communication.Type
- Cooperation
- Cooperation
- Cooperation
- Cooperation
- Information
- Cooperation
- Cooperation
- Cooperation
- Cooperation
Communication.Frequency
- Frequent
- Frequent
- Frequent
- Frequent
- Occasionally
- Continuous
- Frequent
- Continuous
- Frequent
Level of Education.Level of Education
- Bachelor degree
Years of relevant Job Knowledge.Years of relevant Job Knowledge
- Broad Job Knowledge (3 - 5 years)
Requirements of special knowledge/skills
- Should have +2 years' hands-on experience with Salesforce.com platform
- Should have an understanding of relational databases and data integration tools
- Must have proven ability to design and implement new processes and facilitate user adoption
- Must have a strong understanding of Salesforce.com best practices and functionality
- Should have an understanding of data mappings (source to target) for integrations
- Should have familiarity with agile development team practices, tools and framework
- Must have strong service minded problem-solving skills
- Must have excellent verbal and written communication skills and a commitment to collaborate with people
- Must have a demonstrated ability to understand and articulate complex requirements
- Certified Salesforce Administrator
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
