GE HealthCare Microsoft Copilot/Office Service Delivery Manager 

India, Karnataka, Bengaluru 

65786111

As the Microsoft Copilot/Office Service Delivery Manager, you will play a pivotal role in ensuring the successful management, support, and optimization of Microsoft Copilot and Office (Word, Excel, PowerPoint and Outlook). This position requires a seasoned professional with a strong background in managing technical aspects of these tools and success at driving user enablement and adoption.

Roles & Responsibilities:

• Serve as primary point of contact for support, training, enablement and escalations for Microsoft Copilot and Office applications. Manage Copilot license and access request process.

• Possess an in-depth understanding of Microsoft Copilot and Office products. Work with M365 team members to understand and manage Copilot integration within the M365 platform.

• Manage Copilot and Microsoft Office updates, testing and documenting new features. Promptly and effectively share feature release information, updating learning artefacts and knowledgebase articles. Manage and coordinate Office add-ins, macros and GE Healthcare templates.

• Create and maintain Knowledge Base articles to assist users in navigating Copilot features. Proactively identify user-facing learning opportunities. Develop micro-learning, tips, and tricks to help colleagues better leverage Copilot tools. Provide live use-case demos and support Copilot learning and enablement events. Manage peer-to-peer Copilot communities to act as forums for sharing critical information, tips, tricks, and learning opportunities.

• Support user groups by resolving issues and identifying features and functionality to enhance their productivity with Copilot tools. Provide Level 3-4 support and take ownership of escalated issues. Conduct retrospective reviews of root causes and remediation paths.

• Manage and share Copilot dashboard and usage reporting as required.

• Review technical support issue and request trends, developing action plans to remediate and optimize. Communicate product/platform updates promptly and effectively. Identify opportunities to shift requests/tickets to Level 1 – 3 support teams and provide training, SOP’s and access rights required to complete the transition.
  

Experience/Qualifications:

• 5+ years’ experience supporting M365 Experience managing the implementation and ongoing delivery of Microsoft Copilot tools.

• 3+ years’ experience supporting Microsoft Office in a professional environment, including management of product updates and release notes.​
  

Desired Characteristics:

• Excellent communication and interpersonal skills to effectively engage with stakeholders at all levels. The ability to communicate technical explanations in easy-to-understand terms s critical to the role.

• Familiarity with ITIL or other service management frameworks is a plus.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.