Nissan Customer Service Representative 

Mexico, Aguascalientes, Aguascalientes City 

657069738

Responsibilities:

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding Titles, End of Term, Interest rate, and other subjects.
• Maintains a Quality Standard on all phone calls received guaranteeing a minimum overall average percentage of 70% following our Call model to ensure all Compliance, State, and Federal regulations are within guidelines.
• Utilize all tools and resources available to proactively resolve our customer’s concerns and prevent any further callbacks.
• Follow all Adherence guidelines to achieve a minimum target of 95%.

Requirements:

• Knowledge and skills. Basic understanding of the auto finance industry Experience.
• Knowledge of excellent Customer Service techniques (call center-based preferably)
• Academic level.
• High School Diploma / Bachelor's degree (preferred)
• Technical skills.
• MS Office Intermediate
• Fluent English

Skills:

• Business Acumen (Knowledge).
• Continuous learning
• Resolution of problems and conflicts.
• Negotiation and influence.
• Analytical aptitude