Job Requirements:
- High school diploma or equivalent required
- Specific knowledge of Finance & Accounting is preferred
- Approximately 0-7 years of related experience preferred
- Customer Service Call Center experience preferred
- 100% fluent in English in both written and verbal forms. (Mandatory).
Essential Functions of the Job:
- Performs duties and responsibilities with limited supervision in accordance with department policies and procedures
- Provides call center support to EY personnel and external parties regarding Finance transactions
- Escalates calls to leadership as appropriate
- Document’s inquiries and resolution status
- Identifies process issues and suggests solutions
- Assists with special projects as requested
- Meets production volume and quality standards as outlined by department management
Additional responsibilities may include:
- Act as a mentor, trainer, and knowledge resource to less experienced staff
- Collaborate and knowledge-share best practices to improve department efficiencies
- Act as a point of escalation for urgent matters
Analytical/Decision-Making Responsibilities:
- Understands the Firm’s business, organization structure, and Finance operations
- Frequently educating our partners/employees on policies and procedures
- Uses proven judgment and experience in applying concepts and guidelines; follows through on commitments and takes responsibility for results
Knowledge and Skills Requirements:
- Ability to research, analyze, interpret, and document customer inquiries
- Understands the expectations of customers and delivers service that exceeds customer’s needs within department guidelines
- Highly effective verbal and written communication skills with an emphasis on professionalism, confidentiality, tact, and diplomacy
- Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates a commitment to the job
- Proficient with Firm standard technology including Microsoft office and Microsoft Outlook
- BS/BA degree in Business Management, Finance, Accounting, or equivalent experience is a plus
Supervision Responsibilities:
- This position reports to the Customer Service Supervisor