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JPMorgan Implementation Solutions Analyst - International Treasury Onboarding 
United States, Illinois, Chicago 
655915979

Yesterday

As a Product Implementation Analyst within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services. Partner with client and internal stake holders to help provide a best-in-class experience. This team generally works with existing clients to upgrade or add new products and services. This is a great entry point into the Client Onboarding organization.

Job Responsibilities

  • Interact with our clients, be the single-point-of-contact responsible for the end-to-end client experience and satisfaction during the in-scope product implementations
  • Perform multi-entity, multi-jurisdiction client onboardings and product & service implementations
  • Collaborate with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
  • Own and drive identification, transparency, escalation, and resolution of risks and issues to closure and manage/coordinate client and internal partner communication and status updates
  • Utilize creative problem solving and solid decision-making abilities
  • Adhere to policy and procedures, and domestic regulatory requirements
  • Manage onboarding activities via phone, telepresence, and email; liaise with local Compliance, Legal, and Product where required

Required qualifications, capabilities and skills

  • At least 1 year of Client Management experience with a proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change program
  • Ability to soundly execute quantitative and qualitative analysis, draw conclusions and present information in a concise and effective manner
  • Strong organizational skills both personally and across the working team to meet deadlines in a fast-paced environment, time management, and attention to detail
  • Executive presence: able to manage stakeholder expectations at various levels and communicate effectively and clearly (written & verbal form)
  • Skilled at anticipating issues, engaging the appropriate stakeholders and driving resolutions/solutions
  • Ability to take ownership, manage through complex situations and mobilize internal resources in an ever-changing dynamic client facing environment
  • Proficiency in Microsoft Office Suite

Preferred qualifications, capabilities and skills

  • Cash Management and Treasury Services product experience and knowledge
  • BS / BA degree