Wells Fargo Lockbox Operations Associate Manager Night Shift 

United States, Minnesota 

65521546

In this role, you will:

• Supervise a team of 10-15 Operation Specialists in the high-speed image capture/ scanning area.
• Responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and develop metric to measure growth and performance
• Ensure timely completion, quality, and compliance within the operation area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to senior management
• Provide training, performance, evaluation and coaching of less experienced team
• Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
• Leverage interpretation of policies, procedures, and compliance requirements
• Collaborate and influence all levels of professionals including senior managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

RequiredQualifications:

• 2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

DesiredQualifications:

• Financial industry experience with Lockbox or other Banking Operations
• Knowledge and understanding of Lockbox Operations department workflow processes
• Experience leading an operations team in a production environment
• Time management skills and ability to meet deadlines in a fast-paced environment
• Ability to anticipate and make timely and independent judgment to identify and resolve problems
• Ability to interact with all levels of an organization, including management
• Ability to motivate staff to prioritize work and provide performance feedback to staff
• Experience successfully collaborating with others in a change driven environment
• Experience driving process improvement efforts to gain efficiencies.
• Experience with capacity planning, forecasting, and measurements
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to read correspondence accurately and be able to provide a written response
• Ability to provide strong customer service and handle service escalations
• Ability to develop customer and partner relationships
• Organizational, multi-tasking, and prioritizing skills
• Analytical skills with high attention to detail and accuracy
• Advanced Microsoft Office skills
• Advanced verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to work on-site at the posted work location
• Ability to work night shift Thursday- Monday 10:00 PM - 7:00 AM or until the work is complete (Tuesday and Wednesdays off)
• Work may include holidays & extended shifts if needed to support this 24/7 location

:

• 1801 Park View Drive, Shoreview, MN 55126

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.