BMC Staff Knowledge Management Manager 

Sweden 

655180878

CareerArc Code

Key Responsibilities:

• Oversee the creation, review, and continuous improvement of knowledge and content management for Customer Success colleagues, customers, and partners.
• Focus on outcome-based knowledge management strategies aligned with BMC’s Customer Success VSEM and customer success objectives.
• Manage resource allocation for new projects, ensuring appropriate skill-matching and tracking of time and deliverables.
• Identify, propose, and implement process improvements to optimize knowledge management effectiveness.
• Lead the execution of projects related to knowledge and content creation, supporting proactive digital adoption initiatives and service offerings.
• Define project scope, objectives, and deliverables in collaboration with leadership.
• Develop and maintain detailed project timelines, ensuring alignment with business goals.
• Monitor project progress, proactively addressing risks, deviations, and roadblocks.
• Ensure adherence to project management best practices, methodologies, and quality assurance measures.
• Stay informed on BMC product and service developments to ensure knowledge resources remain relevant and up to date.

Qualifications & Experience:

• Experience in enablement strategies and execution, ensuring effective knowledge transfer and adoption across teams.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• Proven experience in organizational and time management, with the ability to manage multiple initiatives simultaneously.
• Proficiency in project management, including tracking activities, managing performance metrics, and maintaining detailed documentation.
• Experience in resource allocation, time tracking, and approval processes.
• Ability to translate technical information into easily understandable content for various stakeholders.
• Strong editing and proofreading abilities to maintain quality and accuracy.
• Experience managing multi-team knowledge platforms (e.g., SharePoint, Seismic,) and leveraging content management best practices.
• Familiarity with BMC products and services is a plus.
• Experience in enablement strategies and execution, ensuring effective knowledge transfer and adoption across teams.

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