The Lead Service Integrator (LSI) is responsible for ensuring on-time delivery of service product features, documentation, training, and service process validation for NPI and iterative programs for Solutions for Enterprise Imaging radiology & cardiology products globally. This position will be involved in the full life cycle of the product(s) from definition to validation and installed base support.
Roles & Responsibilities:
- Collaborate with product and component engineering teams to build service processes and documentation for seamless installs and servicing in the field.
- Own product and subsystem requirements related to serviceability and proactive monitoring/diagnosis.
- Define service process (install, upgrades…) and be responsible for service process validation.
- Define and validate procedures for field modifications, updates, and upgrades.
- Drive continuous improvement of the service processes to reduce cost, time and improve customer satisfaction.
- Work independently and to drive product service deliverables across diverse multifunctional and multi-regional development teams.
- Actively participate in defect reviews to prioritize operations and service improvementopportunities.
- Prepare service training strategies for product service delivery teams, including ERT (Early Readiness Training) in collaboration with engineering teams.
- Possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
Qualifications:
- Bachelor's degree, or equivalent, in Engineering, STEM, or at least 3 years of experience in software development related field.
Required Qualifications:
- We require Healthcare IT (HIT) or Medical Device experience.
- Relevant work experience in a lead service support role.
- Experience with and/or knowledge of data center and networktechnologies.
- Experience designing and documenting install and service workflows.
- Experience working with remote global team across multiple time zones.
- Demonstrated problem-solvingtechniques.
- Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts andtechnologies.
- Demonstrated ability to make recommendations to technical and program leadership to improve the product, process ortechnologies.
- Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technicalaudiences.
- Experience working within a QMS (Quality Management System) product development framework.
- dynamics.
- Ability to balance the long-term ("big picture") and short-term implications of alldecisions.
- Demonstrated commitment to quality and delivering complete solutions that solve business problems or deliver ourstrategy.
- Quality and costdriven.
Desired Characteristics:
- team.
- AWS Cloud Practitioner or similar foundational cloud technologies certification, or ability to obtain certification within 6 months of employment.
- Familiar ITIL 4 frameworks for IT service management
- General project leadership skills. Project management experience and/or certification.
- Design for Reliability (DFR) or Design for Service (DFS)experience.
- Familiar with basics of HL7 and DICOM
- Familiar with concepts of product privacy and security requirements in a healthcare environment
- Strong analytical, trouble-shooting skills
- Customer orientation: self-motivated, self-starter with the ability to work independently and learnquickly.
- Strong interpersonal skills, ability to listen to customer, build relationships, and work underpressure.
- Hands-on approach with regards to installations, upgrades and repairs
total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.