GE HealthCare Lead Service Integrator 

India, Karnataka 

105712755

Roles & Responsibility

• Roles responsible for developing Service design concepts based on user needs and define allocation to subsystems based on refinement of the design concept with SME in subsystems.

• Individuals in these roles perform detailed trade studies to define the specifications for features or components.

• They perform CTQ and requirements flow down, document their designs, and perform challenging verification of their designs.

• In addition, they capture service requirements and ensure that systems, subsystems, or component designs meet those requirements, from install, troubleshooting, repair, to preventive and proactive maintenance.

• They understand the service vision and process and can ensure service goals for a product or business are met.

• Work closely with the Lead System Designer, to ensure that service requirements and outputs are defined and integrated properly within the product/program.

• Leverage digital technology trends and apply AI tools in design and development of content that supports field service / Online support SMEs in product installation and troubleshooting.

• Strategize and lead the development/delivery of service documentation and service training to ensure success of the product over the entire life cycle in the local and global regions.

• Work with the field service team to capture feedback and incorporating this feedback into future releases.

• Ability to proactively manage cross-functional interdependencies to maximize team efficiency and avoid gaps/delays in execution of service deliverables.

• Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives.

• Works independently and possesses a level of functional expertise necessary to influence and execute technical and project delivery execution.

• Has knowledge of best practices in service engineering, work towards simplifying service processes for

Required Qualifications

• to 10years’ experience working with cross functional, global teams with at least 5 years in a service lead / project leadership role.

• Strong knowledge in diagnosing and repairing electronic equipment, troubleshooting and responding to customers’ concerns.

• Prior knowledge and experience of healthcare domain

Desired Characteristics

• Strong oral and written communication skills.

• Demonstrated ability toanalyzeand resolve problems.

• Ability to document, plan, market, and execute programs.

• Established project management skills.

total rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.