Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics.
Supports business analysis and workflow requirements to increase efficiency and effectiveness
Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects.
Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness.
Work to define and articulate analysis requirements.
Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.
Participate with cross-functional teams to create and implement new/updated Analysis.
Strong communication with stakeholders within supported business area(s).
Influences decision making by providing fact based advice and counsel.
Evaluates efficiency of existing information/reporting and suggests improvements.
Mentors lower level analysts.
Acts as liaison between business users and technologists.
Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion.
Designs/analyzes moderately complex reports to satisfy management requirements.
Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.
Qualifications:
5+ years relevant experience
Ability to think strategically and the ability to engage resources outside of their direct control to achieve objectives
SAS & SQL skills required
Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required.
Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy).
Experience in Tableau and COGNOS reporting preferred but not required.
Strong organization and planning skills.
Strong interpersonal skills (interact with various levels within the organization).
Experience in translating business needs into actions and results.
Education:
Bachelors/University degree or equivalent experience