EY TechOps-DE-AMS-AMS SDM-Manager 

India, West Bengal, Kolkata 

653496430

Service delivery manager to manage end to end operations of support engagement. Minimum experience level of 9-14 years.

Your key responsibilities

• Service delivery manager who has the prior experience to manage support projects.
• Manage resources who needs to support on different shifts and on call coverage as per contract needs.
• Experience in maintenance and support, maintenance, configuration, testing, integration, and deployment.
• Should be able to manage the key SLA’s and KPI’s for the successful execution of project.
  

Skills and attributes for success

• Should have understanding and experience of software development best practices.
• Excellent business communication skills
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now, JIRA, soap-ui, eclipse IDE, SVN, Jenkins.
• Understand service management and change management activities, along with SLAs and estimator tools.
• Should have worked on incident management , problem management and release management.
  

To qualify for the role, you must have

• Service management knowledge as per ITIL.
• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Good to have)

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.