MSD Patient Experience Manager 

Israel, Center District 

651698556

Job Description

Key Responsibilities of the role:

• Program Design & Strategy: Develop and refine a comprehensive patient experience strategy that aligns with patient needs and company objectives.
• Collaboration: Work closely with Business Units (BUs), legal, compliance, and other stakeholders to ensure PSPs are designed and executed in accordance with regulatory guidelines and best practices.
• Implementation & Execution: Oversee the implementation of various patient support initiatives, including Nurse Support Programs, ensuring adherence to protocols and improving patient outcomes.
• Data Analysis & Insights: Collect and analyze patient insights to inform program development and optimize communication strategies. Utilize analytical models to personalize patient support.
• KPI Development & Monitoring: Define, track, and report on key performance indicators (KPIs) to assess the effectiveness of PSPs. Identify areas for improvement and collaborate with relevant teams to implement changes.
• Stakeholder Coordination: Facilitate communication and coordination among cross-functional teams and external vendors to address emerging issues and enhance program delivery.
• Training & Education: Collaborate with compliance and legal teams to develop training materials and educational resources for internal personnel regarding the purpose and execution of non-promotional PSPs.

Required Experience and Skills:

• Minimum of 5 years of experience in the pharmaceutical industry within a Commercial function, including Marketing, Market Access, Customer Experience, Strategic Planning
• Process-oriented with strong project management skills
• Strategic and tactical planning skills
• Excellent collaboration skills with a demonstrated ability to work across various organizational levels.
• High level of compliance awareness and understanding of regulatory requirements.

Preferred:

• Prior experience in design and execution of patient support programs

• Exceptional communication and interpersonal skills.
• Familiarity with data analytics and patient engagement strategies.

Soft Skills: empathy, problem-solving, and adaptability in the role

Current Contingent Workers apply

*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.