JPMorgan Client Service Specialist IV 

United States, Pennsylvania, Philadelphia 

651046022

Job Responsibilities

• Lead a team in the design and re-design of product experiences across our Mechant offerings
• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
• Diagram overarching structure of omnichannel product experience, with detailed UI design of key interactions, including potential updates to our Design System
• Present work and articulate strategy and design decisions to leadership

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), or equivalent work experience
• Minimum of 5 years of relevant work experience
• Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
• Demonstrated experience in facilitation driving alignment and leadership within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Advanced skills in Interaction Design, Visual/UI Design, and Information Architecture; Intermediate ability in adjacent skills such as User Research, UX Writing, and Prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Prior work shows how they used an understanding of business value and product strategy to lead to successful design outcomes
• Comfortable and confident when presenting work to executives

Preferred Qualifications, Capabilities and Skills

• Advocate for Accessibility Guidelines and Inclusive Design practices
• Has led design work on successful digital products, demonstrating user- and human-centered design approaches
• Understanding of basic technical context of their designs within the application of HTML, CSS, and JavaScript in REACT frameworks and components. and web mobile UI standards
• Deep expertise in Figma with proficiency in comparable design tools Axure, Sketch, Adobe XD, Framer.js, InVision, as well as PowerPoint, Adobe suite, AfterEffects, Omnigraffle etc.
• Experience is designing for financial services or payments solutions a plus.