Amazon ServiceNow App Dev Eng OpsTech Solutions 

United States, Texas, Austin 

6503746

OpsTech Solutions is looking for experienced and dedicated team members to help manage the administration, maintenance, and development of the ServiceNow platform for the organization. The ideal candidate is innovative and has great problem-solving skills. You must be very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will need to work with non-technical and technical teams to translate business cases to scalable solutions for multiple teams. In addition, you’ll need to be able to clearly and effectively communicate to larger non-technical audiences on system changes and enhancements. You will be working in a hyper-growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies.
Key job responsibilities• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests / issues / planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.
A day in the life- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

* Bachelors degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
* Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
* 3+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
* 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

* 6+ years’ experience in multiple areas of technology, including application administration, configuration, and/or data services.
* 6+ years of experience with Agile scrum/Kanban methodology.
* Experience with JavaScript, Perl or PHP is strongly preferred.
* Experience customizing or developing reports from data residing in relational databases.
* Experience with web service integrations using REST, SOAP, etc.
* ITIL Foundation certified or related experience preferred.
* Excellent written and verbal communications.