Microsoft Critical Environment Field Service Engineer 

United Kingdom, England, London 

648267863

Required Qualifications:

• High School Diploma or equivalent AND 2+ year(s) industry experience in a datacenter or other critical environment facility,
  • OR 3+ years industry experience and college course work.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Data Center Operations

• Ensures compliance with data center business units and service-level policies for Edge Critical Environments (CE).
• Engages with appropriate teams and resources to execute CE tasks or projects.
• Manages CE programs associated with area of responsibility.
• Reviews and advises on Edge contract process, contract language, and supporting documentation
• Delivers new Edge Datacenters in tandem with our partners by providing onsite expertise and reviews
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at Edge facilities
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) related incidents year over year
• Act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise on premises CE audits and compliance verification as needed
• Ensure delivery and review of routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA’s
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and landlord partners
• Work with regional and global peers to share and build best CE practices across the entire EDGE portfolio

Data Center Work Environment

• Shares best CE practices; assists others in learning role, process, procedures.
• Provides mentorship across data centers for CE specific expertise.
• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Other

• Embody our and .