Bank Of America Client Services Representative - Futures Options Clearing 

United Kingdom, England, Chester 

646077129

Role Description:

This job is responsible for conducting day-to-day client activities with the objective to foster positive client experiences. Key responsibilities include performing set-up and maintenance of client information and accounts, ensuring transactions are completed accurately adhering to deadlines, and addressing or resolving client inquiries. Job expectations include being client oriented and data driven, performing with a high degree of accuracy and attention to detail, while ensuring all account activities are in compliance with all regulations, policies, and requirements.

Responsibilities Include:

• Assists with set-up and onboarding for new clients, expanding client relationships, and offboarding clients
• Conducts daily monitoring of client activity across multiple markets and lines of business
• Serves as a primary point of contact for client inquires and problem resolution
• Ensures transactions are completed accurately within a timely manner and before deadlines
• Assists in the preparation of frequent reports and other measures of data
• Interacts positively and effectively with all levels of management and associates
• Identifies and flags potential risks in a timely manner
  

What we are looking for:

• Customer and Client focus
• Work in a fast-paced environment and can prioritise and multi-task under pressure
• Excellent attention to detail
• Excellent communicator as the function entails frequent interaction with business partners and clients
• Client Management Experience
• Experience working in a global environment with outsourced partners
• Evaluate the risk elements of such a client facing role and ensure tasks are carried out in a controlled fashion

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area