Bank Of America Client Services Representative - Futures & Options Clearing 

United Kingdom, England, London 

430998286

Responsibilities Include:

• Serve as the primary point of contact for institutional clients, addressing their inquiries related to futures & options and OTC clearing services.
• Build and maintain client relationships, ensuring high levels of client satisfaction.
• Generate and deliver operational reviews and insightful metrics to clients.
• Collaborate with operations teams to resolve trade discrepancies and settlement issues in a timely and efficient manner.
• Monitor client accounts to ensure compliance with regulatory and risk requirements.
• Identify and implement process improvements to boost the client service experience.
• Partner with technology teams to develop and enhance clearing platforms and tools.
• Ensure adherence to regulatory frameworks, industry standards, and the bank’s risk management policies.
• Mentor and guide junior team members, fostering a culture of client-centric excellence.

What we are looking for:

• Very clear understanding of futures & options and OTC clearing workflows, including trade lifecycle processes.
• Demonstrated expertise in futures markets and regulatory frameworks (e.g., Dodd-Frank, EMIR, MiFID).
• Proficiency in industry platforms and tools (e.g. FIA Docs, GMI).

Additional Skills:

• Exceptional problem-solving and analytical skills, with the ability to manage complex client issues.
• Outstanding communication and interpersonal skills to interact effectively with clients, colleagues, and senior stakeholders.
• Proven ability to work in a fast-paced environment, managing multiple priorities at once.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.