JPMorgan Deposits Middle Office – Cash Investigations Associate 

Philippines, Quezon City 

645100172

As a Cash Investigations Associate in the Asset and Wealth Management Deposits Middle Office, you will play a pivotal role in supporting and executing cross-functional activities essential to the Cash Investigations, Funds Control, and Journal processes. Your responsibilities will include promoting initiatives aimed at process enhancements and improvements, leveraging data analytics, conducting testing, and providing problem-solving support. You will also be responsible for contributing in a team-centric environment to deliver exceptional service for the front office on behalf of our clients and key stakeholders.

Job responsibilities:

1. Fulfill escalations associated with Wires, ACHs, Deposits, Checks, Internal Transfers
2. Progress transactions in the following queues: FRAUD, OFAC, GFP
3. Review, Analyze, Research SWIFT MT, FED, CHIPS, MX ISO messages
4. Reconcile breaks on General Ledgers, Nostro Accounts, and House Accounts
5. Assist with Wire & ACH Investigation Cases (Recalls, Non-Receipt, Amendment etc.)
6. Liaison and develop strong relationships with counterparts and other LOBs.
7. Perform UAT and regression testing for key applications and projects
8. Provide first level business support for application issues and handle to resolution
9. Review processes and create procedures for new application processes as well as update existing procedures
10. Identify business risks and ensure that adequate controls are in place
11. Assess and escalate sensitive client issues, perform root cause analysis and develop tactical and strategic preventive measures and conduct metrics reporting and status tracking

Required qualifications, capabilities, and skills:

1. Bachelor's degree or equivalent work experience
2. Previous experience in a research or investigative role
3. Strong interpersonal and collaboration skills with the ability to successfully engage with the management team
4. Strong written and verbal communication skills
5. Detail oriented, strong organizational & analytical skills
6. Intermediate knowledge of the following applications: Global Funds Processing, Global Funds Control, OMNI, Operational User Interface, PRPC, eServe, Payment Connect
7. Control Mindset with the ability to identify potential gaps in processes; challenges status quo
8. Ability to multi-task with the ability to complete tasks against pressing SLAs
9. Ability to work in both a team and individual contributor environments
10. Ability to take the lead in unstructured situations and ensure an optimal client experience
11. Ability to adapt to a rapidly changing business and technology environment and to utilize the tools which are currently available to service clients efficiently

Preferred qualifications, capabilities, and skills

1. Knowledge of agile project methodology and JIRA is a plus
2. Advanced proficiency in Microsoft applications, specifically Excel, Word, Power Point, Visio and Project as well as SharePoint